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Terms and Conditions | Christmas Eve Boxes

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General terms and conditions
This site is owned and operated by Sherwood Studio, Trading as Christmas Eve Boxes (”we” or “us”). Trading address: Christmas Eve Boxes, 41 Chatsworth Avenue, Carlton, Nottingham NG4 3JL. Registered number 08781056 (England and Wales). If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Christmas Eve Boxes. You may not modify, distribute or re-post anything on this website for any purpose. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Christmas Eve Boxes.

Accuracy of content
Christmas Eve Boxes has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Prices may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Christmas Eve Boxes disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Christmas Eve Boxes shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

The views expressed in user generated content are the opinions of those users and are not necessarily those of Christmas Eve Boxes.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Occasionally, the manufacture of your goods may be delayed. This can be for various reasons such as stock shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Cancellation right
Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Refunds section.

You can return these items to us at Web Returns, 41 Chatsworth Avenue, Carlton, Nottingham NG4 3JL.
Returns are at your own cost and risk.

You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.

To cancel an order you must inform us in writing to sales@christmaseveboxes.co.uk. You must also return the goods to us as soon as possible, intact, and in their original packaging, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our Christmas Eve Boxes, Refill packs & Santa Letters are classed as personalised items, due to having your child’s name engraved/filled/included. Unfortunately that means these items are non refundable under any circumstances, as they are supplied to order. Please contact us if you would like further advice/clarification on this matter.

Unfortunately from time to time one of our items might be damaged in transit, or a picking error may have occurred. If this is the case, please inform us within 3 days of delivery to receive a replacement. We would require evidence of the damaged goods or error, in the form of photographs of the damage. If the fault is ours, we will replace or refund immediately.

If we have made a mistake on an item sent to you or it is faulty, damaged of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.

Your statutory rights are not affected by our returns policy.

Contact Us
If your query relates to an order or feedback regarding this site then email us at sales@christmaseveboxes.co.uk or call us on 123456789 between 9am and 5pm Monday to Friday.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have control over their contents. Christmas Eve Boxes cannot accept any liability in respect of the use of these websites

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